Contact-free deliveries

Update: From Sat 21 March, all deliveries in Ireland will be contact-free.

How to make a contact-free delivery:

  • Check the delivery notes to see if a contact-free delivery has been asked for
  • Let the customer know you’ve arrived
  • Place your thermal bag open on the ground outside their door
  • Step back at least 2 metres and wait nearby for them to collect it
  • Mark the order as delivered only when you’ve seen the customer collect it

Helping protect the safety of our riders, restaurant partners and customers is extremely important during this time. With this in mind, please make sure to follow every customer request you receive for contact-free delivery. If we receive several reports about a rider not following Deliveroo’s contact-free policy, their Supplier Agreement may be terminated.

Should I avoid direct contact with restaurant staff too?
Restaurants have put guidance in place for order collections. Please let the staff know once you’ve arrived at the restaurant and politely ask if they can place the order you’re collecting on the counter when ready instead of handing it over to you.

We continue to share COVID-19 guidance with all restaurant partners, and they have put their own measures in place to guard against the risk of infection for their employees, riders and customers.

What should I do when delivering a pizza, or I have 2 orders in my thermal bag?

In cases where certain items would be difficult for a customer to remove from your bag without touching it, we recommend that you remove their order from the bag yourself and place it on the doorstep. Please wait for the customer to collect the food before tapping ‘Complete delivery’ in your app.

If you start to feel ill or test positive for COVID-19, follow all medical advice, do not log in and let us know immediately.

If you have any questions or concerns about COVID-19, don’t hesitate to contact our dedicated Rider Support team.