Got questions?

We're here to help! Check the resources below for the quickest way to get support.

Help centre and Rider Support

Most questions can be answered by checking the help centre. The help centre has loads of helpful info – from questions about statistics to making account updates. You can find this by clicking the ? icon in the bottom corner of this page. If you can’t find an answer, you can message Rider Support from there.

Fee queries

If you’ve got a fee query, the quickest way to get support is to fill in a fee query form here.

Call (only for live orders)

The phone team can only help you with questions related to live orders. Call the team for help with any order you are currently working on – including unassignments, and emergency support. You can call the team on 01 526 8611.